Shipping policy

We promptly send you a notification when your order has shipped. Please let us know if you have not received an email from us within 24h, this would be very unusual. We process your order out the door within 48 hours; this is because we are roasting it fresh!!! Fresh coffee makes a huge difference, and we assure you, it is worth the short wait. We appreciate how important your coffee is to you and have set up the fastest system we can to get the freshest coffee shipped to you ASAP. Usually, we can ship within 24 hours, but this may vary based on roasting schedules and possibly shipping schedules.

We will ship via UPS and USPS Monday - Friday. A national holiday could cause delays, so please plan accordingly and add a few extra days for delivery.

Unfortunately, at this time, we are unable to ship coffee internationally.

When in doubt, contact us through email at hello@upstatecoffee.com or call us at (518) 241-3321, Monday-Friday, 8am to 4pm EST.